Dear Customer, 

Thank you for reaching out to us, numbuzin!

We understand your difficulty in checking out regarding the 3d authentication system and we're sorry you are experiencing such inconvenience.

Regarding the 3D authentication, please double-check with the card issuer about activating the 3D authentication.

If you still have trouble checking out afterward, please try with another card or send us a screenshot so we can review more in detail what the issue is. 

If you have more questions or need further assistacne, please let us know.

Thank you!

Best Regards,

numbuzin Customer Support

[ Original Message ]

Hello,

I wanted to place an order but every time I place my order, I keep getting "authentication not complete, declined". I know my cards work since I've tried them on error sites and I filed out all the required information but I keep getting the same error. Do you offer tech support to help me with this issue?

Thank you,

Amy